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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Wishbox - not getting screenshots in submissions

    Asked by etrncom on December 05, 2011 at 12:46 PM

    I'm testing Wishbox on my website.  Clicking on "Send Feedback" appears to be working correctly in that I am able to mark-up the screenshot and when I submit the form it appears to take a few moments to upload. But, when I view my submissions on http://www.jotform.com, the only image I see is:  Clicking on the image on shows that same image on an otherwise blank page.


    I've tried setting the "instant" variable to both "true" and "false".


    Please let me know if there is something more I need to do.



    Page URL:

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    JotForm Support

    Answered by Mike_T on December 05, 2011 at 05:46 PM

    Hello Bob,

    Thank you for contacting us.

    We are aware about the issue with the large image attachments, and we hope it will be fixed in the nearest time. From time to time, you may check the following thread for updates on this issue:


    Please feel free to contact us if you need any further assistance.

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    JotForm Support

    Answered by Mike_T on December 23, 2011 at 07:21 PM

    I am happy to inform you that the problem has been solved.

    Thank you for your patience in this matter.