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    I am not receiving orders to my email address

    Asked by milkpond on July 15, 2015 at 04:30 AM

    Hi there

    I have set up an order form with a condition on the Submit button for all completed order to be emailed to me. I have also set up an Order Confirmation email (to buyer) with the same details which is working find.

    I have another order form exactly the same but for bank deposit, cash and Cheque orders - Order Confirmation (to buyer) and Order details (to me) are working great. link here:-



    The link for the problem form is below.

    Please let me know what I am doing wrong?

    Thanks nadine 

    Page URL:

  • Profile Image
    JotForm Support

    Answered by abajan on July 15, 2015 at 05:56 AM

    Hi Nadine,

    Upon investigation of the problem form (http://form.jotform.co/form/41661987984878) I noticed that the condition to send the email is attached to a field which previously existed but has since been deleted:

    Conversely, the email condition in the other form (http://form.jotformpro.com/form/51941999642975) is fine:

    Apparently, the email field in the problem form is not that to which the condition was attached. As such, I would recommend deleting the condition and creating a new one attached to the new email field.

    Do inform us if this helps.


  • Profile Image

    Answered by milkpond on July 15, 2015 at 06:23 AM
    WOW! Amazing response time & service - thank you!
    I have been going out of my mind. Problem solved thank you thank you.
  • Profile Image

    Answered by milkpond on July 15, 2015 at 10:49 PM
    Hi Hi
    Is there something going on with your site? The screen keeps going grey and not returning.

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    JotForm Support

    Answered by TitusN on July 16, 2015 at 03:05 AM


    I've moved your question here - http://jotform.com/answers/611675

    You will get a response soon.