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I am not receiving orders to my email addressAsked by milkpond on July 15, 2015 at 04:30 AM
I have set up an order form with a condition on the Submit button for all completed order to be emailed to me. I have also set up an Order Confirmation email (to buyer) with the same details which is working find.
I have another order form exactly the same but for bank deposit, cash and Cheque orders - Order Confirmation (to buyer) and Order details (to me) are working great. link here:-
The link for the problem form is below.
Please let me know what I am doing wrong?
email receiving order form problem find thanks
Upon investigation of the problem form (http://form.jotform.co/form/41661987984878) I noticed that the condition to send the email is attached to a field which previously existed but has since been deleted:
Conversely, the email condition in the other form (http://form.jotformpro.com/form/51941999642975) is fine:
Apparently, the email field in the problem form is not that to which the condition was attached. As such, I would recommend deleting the condition and creating a new one attached to the new email field.
Do inform us if this helps.
WOW! Amazing response time & service - thank you!
I have been going out of my mind. Problem solved thank you thank you.
I've moved your question here - http://jotform.com/answers/611675
You will get a response soon.