What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Generated PDF different from the form layout

    Asked by ronaldocardoso on July 15, 2015 at 09:55 AM

    Hi guys!

     

    I had a form that the PDF generated in dropbox was working perfectly, it was just like it was in the form layout. I cloned this form to do some changes.

    The problem is that the PDF generated in dropbox doesn't looks like the layout. Could you guys help me please?

     

    Images below:

    Form Layout:

     

    Generated PDF:

    See that the Logo and the grey divisions doesn't appear?

     

    Old form that the pdf is generated with the logo and the grey things exactly like the form layout:

     

    Thank you guys!

    layout JotForm problem uploads
  • Profile Image
    JotForm Support

    Answered by Charlie on July 15, 2015 at 11:28 AM

    Hi,

    You will need to enable your options in the Submissions setting to show the headers and images in your PDF. Here's a guide on how to do that: http://www.jotform.com/help/305-How-to-show-headers-or-text-for-contracts-terms-agreements-in-the-PDF-format-of-a-submission.

    To see how it looks like, you can download a PDF submission directly in your submissions page after you change the settings.

    Do let us know if that works.

    Thanks.

     

  • Profile Image

    Answered by ronaldocardoso on July 15, 2015 at 01:21 PM

    That was EXACTLY what I wanted!

     

    Thank you, Charlie!

  • Profile Image
    JotForm Support

    Answered by Charlie on July 15, 2015 at 02:15 PM

    Glad that it worked.

    If you needed any assistance again, please feel free to open a new thread here in the forum.

    Thank you.