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    Generated PDF different from the form layout

    Asked by ronaldocardoso on July 15, 2015 at 09:55 AM

    Hi guys!


    I had a form that the PDF generated in dropbox was working perfectly, it was just like it was in the form layout. I cloned this form to do some changes.

    The problem is that the PDF generated in dropbox doesn't looks like the layout. Could you guys help me please?


    Images below:

    Form Layout:


    Generated PDF:

    See that the Logo and the grey divisions doesn't appear?


    Old form that the pdf is generated with the logo and the grey things exactly like the form layout:


    Thank you guys!

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    JotForm Support

    Answered by Charlie on July 15, 2015 at 11:28 AM


    You will need to enable your options in the Submissions setting to show the headers and images in your PDF. Here's a guide on how to do that: http://www.jotform.com/help/305-How-to-show-headers-or-text-for-contracts-terms-agreements-in-the-PDF-format-of-a-submission.

    To see how it looks like, you can download a PDF submission directly in your submissions page after you change the settings.

    Do let us know if that works.



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    Answered by ronaldocardoso on July 15, 2015 at 01:21 PM

    That was EXACTLY what I wanted!


    Thank you, Charlie!

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    JotForm Support

    Answered by Charlie on July 15, 2015 at 02:15 PM

    Glad that it worked.

    If you needed any assistance again, please feel free to open a new thread here in the forum.

    Thank you.