What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Unable to proceed on editing submission because of Dynamic Dropdown widget?

    Asked by acase on July 15, 2015 at 11:01 AM

    When the original form is filled out and the Ticket Type Dynamic Drop down is not completed it will not allow you to edit and resubmit, it freezes and says please wait.  This is a new problem just now occurring.


    Example W6956

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Charlie on July 15, 2015 at 12:53 PM


    This is because the Ticket type field is set to required using conditional logic.


    The form won't submit because the Ticket type was not filled out. In the example W6956, when you edit the submissions, the work date is filled out making the Ticket type to be required as you have set it conditionally.

    It will not submit because of this conditional logic, unless you fill out the Dynamic Dropdown widget.

    Regarding the concern about the page freezes and it shows "Please wait" in the button, I was not able to replicate it in my end. Could you try clearing your form's cache and try logging back in. See if the freezing still persists even after starting a new session. We'll wait for your response.