Chrome issues

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    Sam 
    Asked on July 15, 2015 at 11:34 AM

    Hi there, 

     

    My business is using Jotform and our users are having issues with uploading videos from iPhone on Chrome. I've taken a screenshot of the screen below. The upload of video works fine on Safari on iPhone and fine on Chrome desktop. 

     

    Are you able to help please? 

     

    thanks! 

     

    Sam. 

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    omur
    Answered on July 15, 2015 at 12:41 PM

    Hey Sam,

    I think iOS will not allow native file uploads from the browser.

    Maybe thats the case.

    Are you able to "select" any files?

  • Profile Image
    Sam 
    Answered on July 15, 2015 at 12:44 PM

    Thanks Omur. 

    Not ideal, and no work arounds I assume? 

    I'm able to go into the phone's camera reel, select the video. Once I return to the screen, it comes up with the screenshot as shown. 

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    BJoanna
    Answered on July 15, 2015 at 02:34 PM

    It seem that this problem is related to Chrome on iOS.

    I can only suggests you to use different browser.

    Feel free to contact us if you have any other questions.