What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cannot create zip file error

    Asked by nkrei on July 15, 2015 at 12:35 PM


    I get a "cannot create zip file" error even on the simplest forms I create (just a header, e.g.). I tried closing and reopening the browser. Tried different browsers. Tried changing the title to a single word as well. Thought initially it was particular elements on the site, but I can't download even empty forms?

    I can preview it fine and everything, but the zip files with .css and .js will not download.

    Thank you.

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    Answered by Boris on July 15, 2015 at 02:13 PM

    We are sorry for the inconveniences, we were experiencing slight technical difficulties with that feature, but our developers have already resolved the issues.

    I have just tested it on my end, and I have been able to download zipped source code without any issues. Please try downloading it again, and kindly let us know if you experience any further issues.


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    JotForm Support

    Answered by EltonCris on July 17, 2015 at 02:47 AM

    This is now fixed. You can now download the form source code without any error.