What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Secure form???

    Asked by theseaandstars on December 05, 2011 at 09:21 PM

    How do my new customers know the form they are filling out is secure? We will be asking for credit card info....



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    JotForm Support

    Answered by idarktech on December 05, 2011 at 10:11 PM


    When you are using secure forms (e.g. https://secure.jotform.com/form/13384851563), your clients should be able to see a security indicator on their browser and secure information of the link. However, if you have embedded this secure form and you do not have the SSL certificate installed on your domain, no security indicator will be shown.


     (Secure Information using Google Chrome Browser)


    Also, we just implemented a new feature which is a Security Seal for secure forms. To add security seal in your form, please Add an Image Tool under Power Tools, then select Security Certificate Seal.


    Let us know if you have further questions with regards to this. Thank you for using JotForm!

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    Answered by theseaandstars on December 05, 2011 at 10:24 PM

    My new web host doesn't have the ability to provide SSL. (Weebly) How should I set up this reservation page? My old webmaster went belly up so I am on my own! 



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    JotForm Support

    Answered by idarktech on December 05, 2011 at 10:41 PM


    When you include secure form into your site data will be transmitted securely, so you don't need to worry about it, but your clients will not see any security notification in the URL Bar.

    If you want to show SLL Certificate on URL bar, you should also enable HTTPS on your site but if you can't have that, you may give your secure forms direct link to your clients (e.g. https://secure.jotform.com/form/13384851563) this way, they should view the security indicators.