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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I can't find my form or see submissions. i don't remember what username i used to log in or if i used a guest account. please help.

    Asked by Jing on December 06, 2011 at 12:01 AM

    this is the form: http://form.jotform.com/form/13250325528

    Page URL:
    https://www.facebook.com/MizMatchCornerPage?sk=app_176217385757369

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    JotForm Support

    Answered by idarktech on December 06, 2011 at 12:10 AM

    Hi Jing,

    Apparently, that form is under a guest account, meaning you were not logged in when you created that form.

    Guest accounts rely on browser cookies, and the moment something happened to these cookies (cleared, overriden, etc), you will lose access to this form and the submissions made to it.

    The only way to restore access to the form and the submission data is to register an account using the same email address entered in the form's email alerts. As I can see though, this form does not have a notification configured, so there's no way to have the data restored.

    You can instead have this form cloned/imported to your registered account, but the data cannot be carried over. Please follow the link below to learn how to import an external form to your account.

    http://www.jotform.com/help/42-How-to-clone-an-existing-form-from-a-URL

    Hope this helps. Thanks!

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    Answered by Jing on December 06, 2011 at 12:42 AM

    thanks...well its sad that i can't restore the data, there's nothing i can do about that. but did what you told me though and i've cloned it. thanks for ur help

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    JotForm Support

    Answered by idarktech on December 06, 2011 at 01:09 AM

    Jing,

    Glad to see that you were able to perfectly cloned your form. Also, I have manually downloaded your data and sent to your email (mizmatchcorner@yahoo.com). Please reply here if you have received that file. Thanks in advance.

    If you have any other questions or concerns, please do let us know. 

    Thanks and Regards,

    idarktech

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    Answered by mizmatchcorner on December 06, 2011 at 02:20 AM

    i got it! wow thanks! that was fast and great help! kudos to you and your team. first support forum where i got real and fast answers! thanks again...

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    Answered by tcusker on December 08, 2011 at 09:51 AM

    I'm concerned that I'm in the same situation. I cannot locate a form I've created. Here is the URL: http://form.jotform.com/form/11461713095