Email Notifications not being sent When PDF attachement is activated

  • Profile Image
    milkpond
    Asked on July 16, 2015 at 06:30 AM

    Hi There

    I have set up a sender + recipient email so I receive order notifications directly to my email.

    Not sure why I am not receiving them,  my other identical (credit Card) form is working fine with the same conditions and email setup.

    This is the form which is working below:-

    http://www.jotform.com//?formID=41661987984878

    Please help me, going crazy with frustration. 

    Many thanks in advance

    Nadine

  • Profile Image
    TitusN
    Answered on July 16, 2015 at 08:32 AM

    Hello, 

    I ran standard checks against the email on the form - nothing stands out. 

    I'm currently testing out your form for possible causes - I'll keep you updated. 

    Thanks

  • Profile Image
    TitusN
    Answered on July 16, 2015 at 09:31 AM

    Hello, 

    I'm submitting a ticket reporting the following bug: 

    When the PDF attachment is activated, then the emails do not go through

    We noticed that the feature was previously activated on your form. 

    You will be updated on this thread when the issue is addressed. 

    Thanks

  • Profile Image
    alp_deniz
    Answered on July 16, 2015 at 01:53 PM

    Hello,

    The issue is now fixed.

    Kind regards