What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by Joey on December 06, 2011 at 02:49 AM

    Hi there,

    I`ve upgraded but now I`d like to cancel this service. How can I do that?


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    Answered by fxr on December 06, 2011 at 04:49 PM

    1. Log into your PayPal account
    2. Find the latest payment you made to us
    3. Click on your subscription number
    4. Click on "Cancel Subscription" button.

    Please note that account cancellation is just switching your account from Premium to Free, your account content will be completely safe. You will be able to switch back to Premium and then back to Free anytime you want.