What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Bounce list option should be removed

    Asked by researchpaperstobuy on July 16, 2015 at 02:10 PM

    Yes, that stupid feature should be removed



    This is a re-post of a comment on How to Remove Your Email Address from Bounce List

    bounce list remove bounce
  • Profile Image
    JotForm Support

    Answered by Mike on July 16, 2015 at 03:38 PM

    We are supposed to process the bounce back messages without exceptions. It is important to handle them since high bounce rates put our sending method at risk.

    If you are not happy with our sending method, you should use your own SMTP server to send the form email alerts. We do provide a custom SMTP integration sending option.

    How to Setup SMTP for a Form

    Let us know if you need any further assistance.