What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    When respondents upload high-quality images (c. 3MB), why does the questionnaire refuse these, and erase input to all questions?

    Asked by margocsy on July 16, 2015 at 03:00 PM

    Two respondents attempted to upload high-quality image files that resulted in a failure to upload, and their input to the survey (including text responses to other questions) has been erased. Can you let us know what may cause this behavior, and how to fix it? 

    upload size upload filesize
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    JotForm Support

    Answered by Kiran on July 16, 2015 at 04:47 PM

    I've cloned your JotForm to my account to see what could be the issue with uploading images. As I verify, I notice that the upload fields are set to receive only 1MB size files and hence you may be experiencing the issue. You may increase the upload size limit using Max File size option from the tool bar for each upload field.

    Please refer to the guide below for more information on changing upload size limit.

    http://www.jotform.com/help/33-Changing-the-Upload-Size-Limit

    Hope this information helps. 

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    Answered by margocsy on July 16, 2015 at 05:28 PM

    Thanks, I think this helped!

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    JotForm Support

    Answered by jonathan on July 16, 2015 at 08:34 PM

    We're glad to be of help. Feel free to contact us again anytime should you need assistance on JotForm.

     

    Cheers