Hint example or hover text is not showing on embedded site?

  • Profile Image
    Asked on July 17, 2015 at 07:29 AM

    I have had no luck attempting to show sub-text, hint examples or hover text to give participant guidance for many of the text boxes.

    Look forward to your advice,

    Thank you :-)


  • Profile Image
    Answered on July 17, 2015 at 10:01 AM

    I can see a possible scripting issue between the scripts of your website, and the scripts on the form, which might explain why the hover text would not be showing. For this reason, I would recommend that you please try using our iFrame embed method for embedding your form. Please use only the iframe part, and omit the script underneath it in the code.

    I have cloned your form into my account, and I do not see any Hover Texts being used. After embedding your form with iFrame method, you might want to try adding the Hover Texts again.

    When it comes to Hint Examples, I do see them on your form and on your website. They appear for all the fields that have them set up in your form.

    I hope this helps. Please let us know if you need further assistance.