What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Do you ever bill through Braintree ?

    Asked by cstolze on July 17, 2015 at 03:04 PM

    Hi!  One of Vance Publishing's AMEX cards is being billed $45/mo from Braintree.  Do you ever use that service for billing??



    Joelle Stephens



  • Profile Image
    JotForm Support

    Answered by david on July 17, 2015 at 03:47 PM


    We do not use Braintree for subscription processing or for payment processing through forms.  We do not use Braintree for billing at all.  We also do not have any subscription packages that are $45 per month.  I am fairly sure this charge is not coming from us.

    If you have any further questions, let us know and we will be happy to help.

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on November 23, 2015 at 12:58 PM

    We are happy to announce that BrainTree is alive! Please give it a try and feel free to report any problem you might encounter.


  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on November 23, 2015 at 02:28 PM

    You can find out more information about our new integration with BrainTree here: