I can't sign into our other account, how do I cancel an account?

Are you having trouble signing in because you forgot your password? The only way you can get your password reset is by doing it on your end manually. 

Then, you will be asked to enter your username and or email address associated with your account.

Should you still have troubles after doing the instructions above, please do not hesitate to let us know and we will be glad to help you anytime. Thank you.