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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Paypal integration not working

    Asked by sneils on July 17, 2015 at 11:41 PM

    The PayPal integration has been very fickle.  Once in a while I get through to a payment page.  Usually my users or I (when testing) get the following message "Return to Merchant."  I first duplicated this from a working form.  Have since redone it from scratch.  Still not working.

    ANY comments or help appreciated.


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    Answered by sneils on July 18, 2015 at 03:33 PM

    I have resolved this by looking back to last year — noticing I got the same message, and following BDavid's suggestion:



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    JotForm Support

    Answered by jonathan on July 18, 2015 at 06:02 PM


    Thank you for taking the time letting us know you have resolved the issue already.

    Please don't hesitate to contact us again anytime should you need assistance on JotForm