Image radio widget not showing images on mobile

  • tashes
    Asked on July 18, 2015 at 3:49 AM

    Hello.

    Image radio widget is not showing any image on mobile android. Any fix?

     

    Regards

  • tashes
    Replied on July 18, 2015 at 4:19 PM
    Hello,
    Direct form access on android note 4. The problem occurs in default
    internet browser. As u can see in the attached screenshot.
    Regards
    ...
  • tashes
    Replied on July 19, 2015 at 1:26 AM

    Image radio widget not showing images on mobile Image 1 Screenshot 30Image radio widget not showing images on mobile Image 2 Screenshot 41Hello,

    Here is the screenshot. 

    Regards

  • BJoanna
    Replied on July 19, 2015 at 6:52 AM

    I have tested your form http://www.jotformpro.com/form/51983789632977 on my Samsung Galaxy S4 and Image radio widget was showing images on mobile.

    Image radio widget not showing images on mobile Image 1 Screenshot 20

    I can suggest you to clear your browser cache on android or use different browser.  

    Hope this will help. Let us know if you need further assistance. 

  • tashes
    Replied on July 19, 2015 at 7:04 AM
    Hello,
    Yes in samsung note 4 default browser the problem still occurs although it
    works normally on the same device in chrome. The form is not embedded, i
    am using direct access to the form.
    Regards
    ...
  • Jan
    Replied on July 19, 2015 at 10:56 AM

    I tested your form in my Motorola Razr XT912 - Android 4.1. The images in the image radio are showing properly using the "default or native browser" and on "Google Chrome" as well.

    Normally, it is advisable to use top known browsers in browsing webpages for compatibility purposes. Because there are a lot of browser nowadays and they have different specifications.

    May we know what version of android you're using and also what is the default browser on your phone? It could be samsung browser, or provider browser like verizon.

  • tashes
    Replied on July 19, 2015 at 11:14 AM
    Hello,
    It is samsung default browser not a provider browser. Os is android 5.01 .
    I just noticed that also another widget does not show in that same browser
    it is image silder widget.
    Thank you for your help.
    ...
  • tashes
    Replied on July 19, 2015 at 3:40 PM

    Yes tried it also on a diffrent device : "note edge" default browser.

    Same problem. Widgets don't show!

  • David JotForm Support Manager
    Replied on July 19, 2015 at 5:09 PM

    This is odd, the widgets show:

    Image radio widget not showing images on mobile Image 1 Screenshot 20

    Have you made sure JavaScript is enabled in your android default browser? If not, please follow this steps:

    1. Open the Browser

    2. Open "Advanced" Menu

    3. Mark the "Enable JavaScript" button