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  • Profile Image

    Emails are not being delivered

    Asked by TAFEICTSMSProject on December 07, 2011 at 12:05 AM

    My form is not delivering new submissions as email. I have set up a notification. Test email within the setup of notification works fine (to the same address as the notification is set to deliver to). New submissions don't result in email being generated (though they do show in the submissions function)

     

    Any thoughts?

     

    I've tried cloning the form

    I've tried deleting and recreating the notification

     

    No joy. 

    Page URL:
    http://form.jotform.com/form/13395402188

  • Profile Image
    Chief Technology Officer

    Answered by eee on December 07, 2011 at 03:00 AM

    Hi,

    According to our investigation, your email is already delivered to your email server. 

    My suggestion is to use "noreply@jotform.com" as Sender email. It improves the delivery ratio of the emails if it's an available option to use noreply@jotform.com for you.

    Kindest Regards,

    Ertuğrul.

    /var/log/mail.log:Dec 6 23:44:27 yang sm-mta[10125]: pB74iOgd010123: to=<business.readiness@tafeict.vic.edu.au>, delay=00:00:03, xdelay=00:00:03, mailer=esmtp, pri=123589, relay=mx1.tlcipnetworks.com.au. [221.120.160.85], dsn=2.0.0, stat=Sent (Ok: queued as BCB2514E4527)