Required fields sometimes blank

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    BLADEOFGRASS
    Asked on July 18, 2015 at 01:41 PM

    We process hundreds of records through four similar JotForm input forms every day.  Every one of these forms requires the submitter to enter his or her name in a REQUIRED field. 

     

    Every once in a while, maybe once or twice a month, a legitimate record arrives in the submission file with the name field as blank.

     

    Being a required field, it would seem that the JotForm user (i-Phone) could not possibly have submitted the record if the field was blank.  Something happened after the SUBMIT button was pressed.

     

    Any thoughts?

  • Profile Image
    Welvin
    Answered on July 18, 2015 at 05:33 PM

    Did you embed this form somewhere and let submitters fill it from there? If so, I think the issue is related to a script conflict preventing the form required field validations from working. You can fix this by simply re-embedding your form using our iframe method: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code.

    If not, then the issue is related to the way how the form is filled by the submitter. What are the usual devices that are used to fill this form? Just a smartphone? You are using our Preview Before Submit widget, I don't think the issue is related to that.

    For now, you can ask the submitter to re-submit the form or give that user the edit link of that particular submission.

    For example:

    http://submit.jotformpro.com/form.php?formID=50837592102958&sid=XXXXXXXX&mode=edit

    Where "X's" is the submission ID.

    Thanks

  • Profile Image
    Welvin
    Answered on July 18, 2015 at 05:35 PM

    By the way, you have to access the form submissions page: https://www.jotform.com/help/269-How-to-view-Submissions. Check "ID" from the settings to view the Submission ID:

    Thanks