What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to test email notification for multiple recipients.

    Asked by 李勇 on July 18, 2015 at 11:33 PM

    I have multiple email recipients and have checked the email addresses for accuracy and set up. No one is getting the test email. The email is being sent to the default email which would be me. How can I correct this?



    This is a re-post of a comment on Send Notifications to Multiple Recipients

    email email recipients test email multiple recipients
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    JotForm Support

    Answered by Mike_G on July 19, 2015 at 05:35 AM

    I would like to apologize for the inconvenience this have caused, however, Test mail works only for your Jotform Account Email address. Kindly see this guide: How-to-properly-Change-and-Test-a-New-Email-Recipient-Address-

    If you try to send test the form using the Test Mail Button:

    It will only be sent to your JotForm account default email address. 

    I would recommend you try to test your form using the Preview option available on your Form Builder. You may need to fill up your form and click its submit button. 

    I hope this helps. Let us know if you need any further assistance and we will be glad to help you. Thank you.