What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    one of my users says your site is unsafe

    Asked by BanjosMom on July 19, 2015 at 10:51 AM

    I just distributed a draft form for my committee members to review. One of my committee members responded that Webroot says the site is unsafe and will not allow her to access the form.


    Is there a problem? I am about to send two forms out to a fairly larger group and I don't want any issues.



    Page URL:

  • Profile Image
    JotForm Support

    Answered by BDAVID on July 19, 2015 at 01:41 PM

    Our site and forms are not unsafe, this messages shows in their Webroot software because their internet security is highly setup, and will consider any URL that is not running in HTTPS protocol as an unsafe site.

    I believe they could add the URL of your forms as an exception, or you could simply make for your form secure, please check this guide: https://www.jotform.com/help/63-How-can-I-receive-SSL-Submissions

    Let us know if you need anything else, we will be glad to assist you.

  • Profile Image

    Answered by kenjohnson_60174 on August 06, 2015 at 02:22 AM

    I am having the same problem with a form I created - my supervisor keeps getting warnings when he presses SUBMIT. I already have secure form and https set up, yet this continues. My supervisor uses Webroot. If I can't resolve this he wants me to create a form on another site, but I'd rather stick with Jotform since the work is already done. Any thoughts?

  • Profile Image
    JotForm Support

    Answered by Charlie on August 06, 2015 at 02:47 AM


    I see you already have your own opened thread here http://www.jotform.com/answers/573083, with the same concern. My colleagues are already on that thread, for follow up concerns or questions please post it there for us to better assist you.

    Thank you for understanding.