Spams problems

  • Profile Image
    Ariane_Archi
    Asked on December 07, 2011 at 08:01 AM

    Hi,

    thanks for your solution.

    However, many people to whom I install Jotform (include me) have problems to received messages from your forms as they arrive in the "spam" mailbox (or never).

    What can we do to avoid that ?

    Thanks for your answer.

    Best Regard.

  • Profile Image
    fxr
    Answered on December 07, 2011 at 03:16 PM

    You have 2 options that should help prevent this from happening.

    1. Change the Sender Email of your forms notification to noreply@jotform.com

     

    2. Have your email provider whitelist our email server IPs:

    174.34.57.214
    174.34.57.216
    174.34.57.218
    174.34.57.219
    208.117.50.251

     

    Hope that helps.