Spams problems

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    Asked on December 07, 2011 at 08:01 AM


    thanks for your solution.

    However, many people to whom I install Jotform (include me) have problems to received messages from your forms as they arrive in the "spam" mailbox (or never).

    What can we do to avoid that ?

    Thanks for your answer.

    Best Regard.

  • Profile Image
    Answered on December 07, 2011 at 03:16 PM

    You have 2 options that should help prevent this from happening.

    1. Change the Sender Email of your forms notification to


    2. Have your email provider whitelist our email server IPs:


    Hope that helps.