What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Spams problems

    Asked by Ariane_Archi on December 07, 2011 at 08:01 AM

    Hi,

    thanks for your solution.

    However, many people to whom I install Jotform (include me) have problems to received messages from your forms as they arrive in the "spam" mailbox (or never).

    What can we do to avoid that ?

    Thanks for your answer.

    Best Regard.

    Page URL:
    http://ariane-architectures.com/contact

  • Profile Image

    Answered by fxr on December 07, 2011 at 03:16 PM

    You have 2 options that should help prevent this from happening.

    1. Change the Sender Email of your forms notification to noreply@jotform.com

     

    2. Have your email provider whitelist our email server IPs:

    174.34.57.214
    174.34.57.216
    174.34.57.218
    174.34.57.219
    208.117.50.251

     

    Hope that helps.