What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to receive email notifications

    Asked by grupoasserth on July 20, 2015 at 07:42 AM

    OLÁ ESTOU ENVIANDO UMA CÓPIA DOS FORMULÁRIOS PARA O E-MAIL: alessandra.donique@grupoasserth.com.br

     

    mas ela não esta recebendo.

    Page URL:
    http://www.grupoasserth.com.br/empresa1/bpo/gestao-de-recebiveis.html

    email email notifications notifications email alerts
  • Profile Image
    JotForm Support

    Answered by Jan on July 20, 2015 at 09:45 AM

    I can see that you have 3 notifications on your form. All email recipients on the notifications are not in the bounce lists. 

    The first notification is not set up properly. The sender name is blank. If it is blank, it is possible that it will be tagged as a spam. Please use "JotForm" or "Name". 

    I checked the mail logs and I can see that the submission was sent successfully to email address you've mentioned. 

    [2015-07-20 08:08:15] Submission #313203294311566890 Form #51966984684679 SENT to ales******.don****@grupoas*****.com.br from noreply@jotform.com via AMAZONSES 

    [2015-07-20 07:35:35] Submission #313201334311273192 Form #51966984684679 SENT to ales******.don****@grupoas*****.com.br from noreply@jotform.com via AMAZONSES 

    Please check the spam or junk folders.  I would advise you to please check if there are any spam filters on your email program or email client. You can also try white-listing JotMail IP addresses.

    Hope this helps. Thank you.