Unable to receive email notifications

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    grupoasserth
    Asked on July 20, 2015 at 07:42 AM
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    Jan
    Answered on July 20, 2015 at 09:45 AM

    I can see that you have 3 notifications on your form. All email recipients on the notifications are not in the bounce lists. 

    The first notification is not set up properly. The sender name is blank. If it is blank, it is possible that it will be tagged as a spam. Please use "JotForm" or "Name". 

    I checked the mail logs and I can see that the submission was sent successfully to email address you've mentioned. 

    [2015-07-20 08:08:15] Submission #313203294311566890 Form #51966984684679 SENT to ales******.don****@grupoas*****.com.br from noreply@jotform.com via AMAZONSES 

    [2015-07-20 07:35:35] Submission #313201334311273192 Form #51966984684679 SENT to ales******.don****@grupoas*****.com.br from noreply@jotform.com via AMAZONSES 

    Please check the spam or junk folders.  I would advise you to please check if there are any spam filters on your email program or email client. You can also try white-listing JotMail IP addresses.

    Hope this helps. Thank you.