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    Phone number entered is not the same as the one shown after decrypting

    Asked by drjax on July 20, 2015 at 08:51 AM
    Phone number input as (123) 456-6789 shows as (339) 232-5410
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    Answered by Ben on July 20, 2015 at 08:58 AM

    The number should be the same if the right key was used, so I would like to ask you to check if you have used the key that is for that single form.

    If you have several keys, I suggest to name them with the form name or form ID in their name, so that it is easy for you to use the correct one.

    If you have used the correct one, then do let us know and we would be happy to inspect this as this is not what should happen.