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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    In the submission view, using the reply or forward function will not load the body of the email

    Asked by naguibihelek on July 20, 2015 at 11:28 AM

    When I try to do a forward submission on a form. The content widow says Please Wait for a very long time.

    If I submit anyway (after waiting a considerable time) the email sent has no content

    Page URL:
    http://www.jotform.ca/form/51008740094247

    forward submission please wait content email
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    Answered by Sammy on July 20, 2015 at 12:46 PM

    Try clearing your browser cache then attempt to submit again, I have cleared your forms cache on our end, please let us know of the outcome

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    Answered by naguibihelek on July 20, 2015 at 02:14 PM
    Thanks, however you maybe looking at different problem from the one I am describing. I need to double check with you, as this is still happening.
    The issue is NOT the submission of a the form that is the concern here, it's Fowarding existing submission to another person. When I go to existing form submission and Ii want to email-forward that submission on to someone else. The content of the email stays on Please Wait, and never shows the content.
    Best regards,

    Nagui Bihelek
    President and CEO
    Business and Executive Coach
    www.businessedgecoaching.com www.naguibihelek.com
    www.actioncoach.com www.languageofinfluence.com
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    210, 7710 5th Street SE, Calgary. T2H 2L9
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    ...
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    JotForm Support

    Answered by david on July 20, 2015 at 03:41 PM

    I checked the forward and reply function from the submission view and I can confirm that they will not load the body of the email.  It gets stuck on "Please Wait":

    I do see several plugins that failed to load:

    I will forward this to our development team to have a look.  Will we update you here in this thread as soon as we have a resolution.  Thank you for your patience.