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  • Profile Image

    Trouble decrypting encrypted form

    Asked by NHCC on July 20, 2015 at 12:37 PM

    We've had some forms filled out, but this is what shows up (see below). Not sure if this is a legit submission or not?

    Name
    CP+7Ja+7IjZVkxSb2DYsNeFLHSwZP656GBSAEAoB+2JWHuav/fpKxLIJc4RCOEFKZu8sauvBNXaB5nnSCOc67Ztb1Sdax2NYY8/09RzsLvCy7+ZZVWkHBGXu+YDzYKm0xsfBae3Y4zfd6/bVpS6a83TNW4m+xJ6GigM/5BmykSglQOAubl5UWQNCf6IroToYXgfA5uA+j+Nx4N93n8h5dcojfWqRxG4rV7m8dddHSWbj4QoZPOf9TClyR4rhyUKVin4tAJjqT8Wed/FvE4OY4zcTSeq1fFjkh9HM85OGTYBsDALVDVSNBdm8/z3AR/L+kp+AGy7Ekfeh5uG/D7J8/w== LV0XU/YcKQv3EII0mMKF7T93oFgmnK4kC4jS3o6c/XmgYusUTZ9P2nn2zFxtisX1bVdtcsLnapWYIxK9kjXbJh0rybz6F2U4KNRuuY3zcRwsf/UrDw7WpN2T8kGkGItBXWiqePVzeoyql2qLh53GbKL1KtVEjADJf0Bqg6aHFKXR2rk6Ja1QXdFNrkCKJm70tV6PoGeZMfE1f6PY9Wp+PKnM9Cj+RFBuzjUw/9i4DN5oAaZa8HKyWrDBM6juAw/ZyB3Ap8zuHnrS3bC8cS/UhgJmx7md+SBbe9qf08r4iZbVujLS7acYPqsQOTXKKWc57aO6ScseLtHHwSLX7U4n2A==
    E-mail
    BL+lT2lK7ynBzUqu/ZdEsr/PZaWezLOQHqmSqPnwkAONw0RT94kdfoAeQoaag3ZrTV/+M85jRKjzJAZs2bKlqknwG9hRX6PPno9i33Bv7wcyaEXBK4tL5XzAxOkair7j8RJoCnfA5f/QfCQrKJIcJyvqwb3HE3YiLfe6krbjFqtfUm5aSe60re5ZwztCOS65i7TQoSLsW7SdUUxb79vH4c3jngseklLzrMo5zsZ8B/KplbxnESnlB9aln0Uw9zFl2oN2Y79FWFjhdMsxPXko3MyhbTLMaBsvVPoFGIqjJCSz0hnXPndxPwLGhsnpASF/bDy2JpgyaboE20ZTLXKpLA==
    Phone Number
    Page URL:
    http://www.jotform.com/submissions/51834151070143

    a JotForm name phone number png
  • Profile Image
    JotForm Support

    Answered by david on July 20, 2015 at 01:54 PM

    Hi,

    It is indeed a legit submission.  It looks like you have the "Encrypted Form" option enabled.

    Here is a bit more information regarding encrypted forms:

    https://www.jotform.com/blog/162-Introducing-Encrypted-Forms-The-Ultimate-in-Online-Form-Security

    If you disable this option, the form data will come through unencrypted once again.

    If you have any further questions, let us know and we will be happy to help.

  • Profile Image

    Answered by Liza Bates on July 21, 2015 at 10:35 AM

    So, I've unencrypted two forms and cleared the form cache...I still cannot see the submissions.

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    JotForm Support

    Answered by david on July 21, 2015 at 11:43 AM

    When you disable form encryption, your previous data will stay encrypted, but future submissions will not be encrypted.

     

    There is no way we can decrypt your encrypted submissions on server side since we literally has no access to your private key. You still need to have your private key on your local storage to see previously encrypted submissions, if you do not have one, JotForm will prompt you to supply the private key.

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    Answered by NHCC on July 21, 2015 at 11:48 AM

    It's not prompting or asking for a key code. How do I give my key code to see the encrypted submissions?

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    JotForm Support

    Answered by david on July 21, 2015 at 12:55 PM

    Could you try logging into your account to view the submissions in a Private or Incognito window to see if it prompts for upload the key? If the key is uploaded once, it will be saved in browser storage until you logout from your JotForm account.

  • Profile Image

    Answered by NHCC on July 21, 2015 at 02:24 PM
    No…this is really frustrating
    Liza Bates
    Communications Director
    New Hope Community Church
    P.O. Box 3146
    Brentwood, TN 37024
    615-373-1590 (office)
    615-977-5181 (cell)
    www.newhopechurchtn.org
    ...
  • Profile Image
    JotForm Support

    Answered by david on July 21, 2015 at 03:37 PM

    My apologies, since the form encryption was set to off, the prompt for the key was indeed not showing.  I re-enabled encrypted submissions for your form and the prompt appeared once again.  You should now be able to enter your key, decrypt your submissions, then remove the encrypted submission options once again.

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    Answered by NHCC on July 21, 2015 at 04:04 PM
    I can’t remember my key now… Not sure how this all happened in the first place. It just popped up on my screen last week…thought it was something I had to do cause it wouldn’t allow me to do anything else. Now…I don’t even know what my key is.
    Liza Bates
    Communications Director
    New Hope Community Church
    P.O. Box 3146
    Brentwood, TN 37024
    615-373-1590 (office)
    615-977-5181 (cell)
    www.newhopechurchtn.org
    ...
  • Profile Image
    JotForm Support

    Answered by david on July 21, 2015 at 04:06 PM

    Check the Downloads folder on your computer to see if the key file is there.

    On Windows it can be accessed with the next path in Explorer.

    %HOMEPATH%\Downloads

    And on Mac with Finder.

    That is where it is downloaded to by default.

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    Answered by NHCC on July 21, 2015 at 04:29 PM
    Can’t find anything like that…
    Liza Bates
    Communications Director
    New Hope Community Church
    P.O. Box 3146
    Brentwood, TN 37024
    615-373-1590 (office)
    615-977-5181 (cell)
    www.newhopechurchtn.org
    ...
  • Profile Image
    JotForm Support

    Answered by david on July 21, 2015 at 06:24 PM

    Unfortunately you need that key in order to decrypt those specific submissions.  If you set your form to use unencrypted submissions, future submissions will be unencrypted but the one you have currently will remain encrypted.  Do you possible know your default downloads folder?  It is likely possible to create a new key file but it will not decrypt the old submissions.