What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    view encrypted response

    Asked by mattlwhitaker on July 21, 2015 at 05:10 PM
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    JotForm Support

    Answered by EltonCris on July 21, 2015 at 11:40 PM

    To view the encrypted response, you have to upload your private key file, it is named jotform.key when you download it from the form builder.

    If you do not have the key file, edit your form on Incognito Mode if you are using Chrome or Private Browsing if you are using Firefox. After that, enable Encrypt Form Data on your form Preferences then you will be prompted with the Encryption Wizard to get your private key.

    Next, go to your form submissions page and upload your Private Key file to view the encrypted data. 

    If you come across any issues, please let us know so we can assist you here.