What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Emails are not getting through to my email account when someone uses the Contact Form on my site

    Asked by lina_oprea on July 21, 2015 at 05:43 PM

    When someone tries sending us a submission thorough our websites' Contact Form, it never makes it to our inbox. I see it in the submissions box in JotForm, but it seems to be stuck there never being delivered. Any ideas for what to look for as the issue? Checked with our host, it's not them, checked the code on the site it's all there...

    Emails contact form site email
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    JotForm Support Manager

    Answered by Jeanette on July 22, 2015 at 12:03 AM

    I can see the form has 2 notifiers setup to send emails to these email addresses:

    m***ta@v*****zcloud.com
    d****d@ro********rossfit.com

     You or your email service providers for both domains may white-list our domain names , if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender

    ·        jotform.com
    ·        email.amazonses.com
    ·        amazonses.com
    ·        jotform.co
    ·        secure.jotform.co
    ·        s3.amazonaws.com 
    ·        static-interlogyllc.netdna-ssl.com