What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am trying to save a form and the icon keeps spinning. It has been spinning for 18 hours.

    Asked by Kimlyn on July 21, 2015 at 07:14 PM
    Page URL:
    http://www.jotform.com//?formID=50425429487158#design

    icon save a form and hours
  • Profile Image
    JotForm Support

    Answered by Charlie on July 22, 2015 at 02:01 AM

    Apologies for the inconvenience.

    It might have been related to your session being timed out. Have you tried refreshing the page?

    If that doesn't work, please try clearing your form's cache, clear also your browser's cache and log back in. 

    We'll wait for your response.