- gawd_sunflowerAsked on July 22, 2015 at 11:29 AM
first as a paying customer I would prefer to be able to contact the JotForm vendor directly about problems rather than on an open forum. I could understand for free account but not if you are paying. Just my opinion. and Closed. that's even worse.
Now to the problem - I have added the Terms & Conditions widget to the bottom of this form: http://bartenappraisals.com/get-appraisal.php
and it shows up and works in all browsers except Safari, in Chrome it shows up but the box is black rather than white/silver the rest show and its a bit harder to see.
Please let me know how we can fix this as soon as possible. My client needs this to work.
- CharlieAnswered on July 22, 2015 at 01:30 PM
Upon checking your website, I tested it on a Safari 8 browser emulator. Unfortunately, I'm unable to replicate the problem.
These are the possible solutions that I can think of:
1. First, try re-embedding the form using the iFrame embed code, it might a code conflict but specific to a browser version or OS. Here's a guide on that: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code.
2. You can use the default check box instead and transform it to a "Terms & Conditions" widget. Here's an example. The good thing using the default check box is that we can further design it, compared to a widget. This is what I added in the options:
I have read the <a target="_blank" href="http://www.bartenappraisals.com/pdf/terms-engagement.pdf" rel="nofollow noopener" >terms & conditions</a> and agree to the terms and conditions.
Do let us know if any of the solutions above will work.
Regarding your concern about the support, currently, you can contact us via Forum and/or email (firstname.lastname@example.org). You can also set your thread post to "Private".