What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I wan't to upgrade my account, but change my user name before doing so. How?

    Asked by awpage on December 08, 2011 at 11:34 AM

     

    I set up an account for evaluation purposes and have been pleased. I'd like to upgrade, but want to do so with a different user/accoutn name. Is it possibe to change? 

    Just creating a new account seemed possible, but I'd also want to retain my existing forms and have them work properly.

     

    Thanks 

  • Profile Image

    Answered by fxr on December 08, 2011 at 06:06 PM

    I'm afraid we can't change usernames, it causes too many account related issues on our server. 

    All I can suggest is to create a new account and clone your current forms into it. 

    I am sorry that I am unable to provide a a happier solution for you.