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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    2 part: a) can form submissions be recovered if lost & b) my form is missing

    Asked by jbrawn on December 08, 2011 at 12:44 PM

    Hello there!

    A client just asked if form submissions were saved somewhere, as a glitch in her internal mail system has deleted some of the forms submitted for a contest she's running. I'd like to be able to recover those for her: is that possible?

    This is the embedded form:

    http://form.jotform.com/jsform/12495447995


    Also, my list of forms under my user profile on this site is empty, despite currently using the above form.

    Thanks for your help!
    Page URL:
    http://projectchange.ca/entry-form.html

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    JotForm Support

    Answered by liyam on December 08, 2011 at 02:11 PM

    If your client has deleted the e-mail notifications, you still can access the submissions from the submissions page of the form.

    To be able to access this:

    1. Log in to your JotForm account
    2. Click or select the Form from your form list
    3. Click Submissions on the tool bar, just on top of the list of forms

    I also have checked the form and noticed that this is associated to a guest account.  To be able to access this, please use the browser that you have used to create the form.  Once you're able to view the form, login with your user account.  This will automatically integrate your guest form to your user account.  Refresh your browser to view the integrated form in your My Forms page.

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    Answered by jbrawn on December 12, 2011 at 02:00 PM

    I appreciate the reply, and it works for a form already on my account. I can't figure out how to make the old form accessible on my account though. You've said 'once you're able to access this', but that doen't tell me what to do to access it. There's no way for me to access the form without going onto the web page I put it on. There's no record of it when I go to your web page.

    I made the form in question, put it on the web page, then upgraded to a full account. The new form I've made is visible on 'my forms' but the origianl one I need help with isn't anywhere to be found. Can you manually put it on my account somehow? My client is still waiting for my help on this one, and I don't know how to follow your instructions to help her.

    So, just to be clear, I can't see http://form.jotform.com/jsform/12495447995 anywhere but on the website I put it on. There's no way for me to see it just by using the browser I created it on–it's not there when I go to jotform.com.

    More detailed instructions would be very much appreciated. Thanks!

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    Answered by fxr on December 12, 2011 at 02:22 PM

    Based on the email address it was configured to send email notifications to, I confirm it is indeed your form.

    I have moved it into your account. 

    Please let us know if you have any problems accessing it.


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    Answered by jbrawn on December 12, 2011 at 03:09 PM

    You rock, thanks very much for the incredibly fast response and action. Cheers!