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  • Profile Image

    My Jotform is not submitting information to my e-mail.

    Asked by Deborah Halferty  on July 22, 2015 at 04:18 PM

    I am not receiving any e-mails when the customer fills out forms on my website, www.starbrightcreations.com.  I have always used info@starbrightcreations.com and all of those e-mails go into halferty1@mchsi.com.

    Page URL:
    www.starbrightcreations.com

    information E-mails
  • Profile Image
    JotForm Support

    Answered by Welvin on July 22, 2015 at 05:09 PM

    The form emails were actually delivered to your email address and this is based on our system email logs for your account. You can also check this, here's how: http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History.

    Now, your form notification email settings are correct so there should be no problem in receiving the form emails to your inbox. But the emails may have been filtered as spam so I would suggest checking it by going to your webmail access instead of checking it through your email client.

    If no emails are there then this could be something that your hosting provider blocked all emails from jotform in reaching your inbox. In this case, adding us to your whitelist should help you fix it. Here's how: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.

    For Test Email that is going to your default email address, that's how Test Email button works. 

    Thanks