What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can not stop Form from going to PayPal

    Asked by shannon4kate on July 22, 2015 at 04:49 PM

    I do not want the page to submit to paypal, I do not know how to break the link.

    paypal stop payapl
  • Profile Image
    JotForm Support

    Answered by jonathan on July 22, 2015 at 06:20 PM

    If you have use a Payment tool like Paypal on your form, then most likely, submissions will redirect to payments or Paypal.

    Is this the issue you were having? Were you referring to your jotform http://www.jotformpro.com/form/52015385404953 ?

    You can just remove the Payment tool on the form, and it will not redirect to payment processor anymore. It will become a regular submission.


    Please let us know if you need further assistance.



  • Profile Image
    JotForm Support

    Answered by jonathan on July 22, 2015 at 06:22 PM


    You can also still use the Paypal tool, but prevent collecting payments right away. 

    Check this user guide on 292-How-to-Enable-Payment-Authorization