What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Jotform FIle Upload Bug/ Windows/IE8

    Asked by evandillon on December 08, 2011 at 03:04 PM

    User selects a file that isn't of an accepted file type or bigger than max size, then clicks submit, get an error message with a link to go back. When they go back, all their data is gone and they have to renter everything.

     

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    JotForm Support

    Answered by Mike_T on December 08, 2011 at 06:07 PM

    Thank you for contacting us.

    I was not able to reproduce this bug with my test form. Could you please provide us with the form ID in question? Then, we will proceed with the further investigation.

    We are looking forward to hearing from you.

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    Answered by evandillon on December 09, 2011 at 12:43 AM

    I sent screenshots to support@jotform.com, they have the link to the form as well