- LaraFridgantAsked on July 22, 2015 at 10:19 PM
Hi - we have a problem with a live form. Part of the form on page 13 does not display - the fields relating to 4 min ratings all stopped appearing. Were working fine as of two days ago. Noone has made any changes . Please advise and help rectify the issue ASAP - part of live ongoing research study.
form address below
- JotForm UX ResearcherbakiAnswered on July 23, 2015 at 03:27 AM
I investigated the issue but wasn't able to replicate the situation, the fields seems to be working fine, can you please verify that the issue is fixed ?
- LaraFridgantAnswered on July 23, 2015 at 03:49 AM
Unfortuanately no. Still running into same issue after testing just now
Sent from my Samsung GALAXY S5
- JotForm Supportashwin_dAnswered on July 23, 2015 at 07:56 AM
I did check your form and I am able to replicate the issue you are having. The fields which you have displayed in the screenshot above does not gets displayed in your form.
Upon taking a closer look at your form, I found that you earlier had a condition to show hide these fields based on the value of some field but that field is now deleted. Please check the screenshot below:
I have now disabled this condition and now your form seems to be working as expected. These fields are now being displayed. Please check the screenshot below:
I would suggest you to please test your form again and get back to us if the issue persists.