What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My account is over its SSL limit

    Asked by Yvonne on July 23, 2015 at 09:09 AM

    I sent 100 email's out with a created form from your website under the free account.  I received back 10 replies from the 100 recipients.  Will you please let me know if the other 90 responses are on your server and then they will released to us when there is an upgrade or will I need to resend the request to the other 90 recipient?

    Please explain:

    100 Regular submission?

    vs

    10 SSL submission?

     

     

     

    What happens to the submissions that are over 10 with the free account? Asked by pbp on July 22, 2015 at 02:44 PM

    I thought that the free submission was 100 replies.  Now I know it's 10 but I already sent out my 100.  What happens to the other 90 replies?  

     

     

     

    You are currently on the Starter/FREE plan, which means your subscription is allotted with:

    100 Regular submission

    or

    10 SSL submission

    10 Payment submission

    and

    100MB storage space

     

    I see that you already have reached the max limit for SSL submission (10).

    You can now only have 90 regular submission left within the month. All the limits, except storage limits resets to zero(0) every 1st day of each month. 

    If you exceeded any of the maximum limits allowed, the account will be in Overlimit Status, and it will not be able to accept any incoming new submissions. Forms will not be able to be submitted unless the overlimit status had been removed. 

    If on overlimit status, you can either upgrade to the next higher plan to have expanded submission limits (this will take effect immediately). Or, wait for the next month, when all submission limits will be reset again.

    Hope this answers your inquiry. Let us know if there is more we can assist you with.

    Thanks.

    responses then and resend
  • Profile Image
    JotForm Support

    Answered by david on July 23, 2015 at 11:48 AM

    Hi,

    If you check the "Secure Form" box when getting the link or embed code for you form, it will use SSL based submissions.  We only allow for 10 such submissions per month for "Free" accounts:

    http://www.jotform.com/pricing

    http://www.jotform.com/help/63-How-can-I-receive-SSL-Submissions

    If you embedded your form using the https://secure link, it will continue to use SSL submissions, whether or not the box is checked in the form.  You would need to embed the form again using the non-SSL link.  If your URL starts with https://secure, you will need to replace that link with the non-https link.

    To give you some time to get this sorted, I reset your monthly SSL limits.  Keep in mind we are only allowed to do this once per account, should you go over your limits once again, you will need to upgrade or wait for the monthly reset in order to restore your form.

    If you have any further questions, let us know and we will be happy to help.