Will you please let me know if the responses are on your server and then released to us when there is an upgrade or will I need to resend the request

Will you please let me know if the responses are on your server and then released to us when there is an upgrade or will I need to resend the request Asked by Yvonne on July 23, 2015 at 09:09 AM

Hi,

You have a couple other threads with the exact same question.  I  personally answered one of them.  Please keep your requests to a single thread and we will address them as soon as we can.  Here is one of the responses to your other threads:

http://www.jotform.com/answers/616832-What-happens-to-the-submissions-that-are-over-10-with-the-free-account

None of the threads are answering my question!

My question is I sent out 100 emails to get 100 replies back.  Will I get 100 back or now its limited to 10 back because of the account being free?  What happens when someone sends the form back and we reached our limit?  What happens to the FORM?

The form will not be able to be submitted. It will instead be replaced with a message in place of the form that explains that the form is over its quota.

Aaron,

So please tell me when you get my email and click on the link my form opens, someone fills it out, hits submit, and then they get a message that my quota is full?  Or JOTFORM holds the replies?  What happens?

The link from your email would take the user to the page where the form would normally be. In its place would be a message notifying the user that the form is over its quota. Since the user is not displayed the form they will not have the ability to submit it.

So the only ones I got back went through the rest didn't?

If UPgrade would I be able to downgrade back to free again?

You have only received 11 responses for your form so only 11 people have filled it out.  If people do not fill out your form, there is no response to be collected.  You can receive 89 more regular submissions this month before having to upgrade.  If you do need to upgrade, you can downgrade back to a Free account without issue.  Your forms and submission will be available as long as you are below your limits.

David,

Thank you for your reply.  So what is an 10 SSL and why was it full at the limit?  So the 100 I submitted was received by the recipients and only 11 responded? 

If you were previously over your limit and your forms were disabled, your form would not have been able to accept submissions.  Yes, of the 100 you sent out, you only received 11 complete responses so far.

David,

Thank you for your update!  Will you please tell me what an SSL is?  Why there is only 10 and how does it affect the submissions?

SSL stands for Secure Sockets Layer and is a method for encrypting data sent to and from the server and your browser.

Expanded information on SSL can be found here.

https://en.wikipedia.org/wiki/Transport_Layer_Security#SSL_1.0.2C_2.0_and_3.0

In regards to JotForm SSL is the method used to encrypt the data being sent to the server from your form. On the free plan you have a quota of 10 SSL submissions per month. Once you have reached this quota you will no longer be able to send anymore SSL submissions that month.

The new month starts at the beginning of the next month in the Gregorian calendar. The next month will start on August 1st, 2015.

You can send out as many emails as you would like. But you are only permitted 100 submissions of your form per month on the free account.

You are very welcome!  If you have any further questions, let us know and we will be happy to help.