What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Hi I set my account to encrypted forms and created a form and turned onAsked by johnmoore on July 23, 2015 at 12:32 PM
Hi I set my account to encrypted forms and created a form and turned on the encyption for that form. I aslo downloaded my key. I got my first submission and it's encrypted like I wanted it to be but I don't get asked for the my key. What am I missing? I've read through the forum but I don't see an answer. Please help
This is a re-post of a comment on Introducing Encrypted Forms: The Ultimate in Online Form Security
Once you login and access the encrypted submission you will be prompted to upload the key,
kindly try clearing your browser cache then login again and try accessing the encrypted submissions you will be prompted to upload the keyfile.