What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    we are not getting our applications from our forms. Can you assist and how do we get the ones that have not been recieved yet?

    Asked by nallen on July 23, 2015 at 01:08 PM

    Can you assist and how do we get the ones that have not been received yet? We have not received the submissions since July 6th

    You can email me at nallen@colonnaship.com or give me a call at: 757-545-2414 x 340


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    JotForm Support

    Answered by david on July 23, 2015 at 03:09 PM


    I checked your form and I see quite a few submissions.  They look like they are indeed going through.  You email notifications to "lmcaloose@colonnaship.com" also appear to be going through.  However, if there are some that are not, I would recommend changing the sender email for your notifications from your custom SMTP to "noreply@jotform.com":

    This will send your email notifications from our services and ensure more consistent delivery.

    For the submissions you may not have received notifications for, you can view those from the submission view in your account: