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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Encrypted Form: Last Name value from Full Name field is not displayed from the View Response link received from Notifier Email

    Asked by darienlibrary on July 23, 2015 at 07:00 PM

    My only wariness about using JotForm was the lack of encryption. Thank you, thank you, thank you for fixing this. However, I've noticed something odd: when I submit a test response, the last name is always dropped. Any ideas? 

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    JotForm Support

    Answered by Chriistian on July 23, 2015 at 09:56 PM

    Hi darienlibrary,

    Thanks for contacting us.


    I created a form with Full Name field and I was able to see what you are reporting. When I received a submission (Notifier Email) and View the Response, the displayed un-encrypted value for the Full Name is Missing it's Last Name value. See screenshot below.


    I checked the submission page and the value was displayed properly. See screenshot below.


    I will escalate this issue to our development team for further checking. We will inform you on this thread any updates on this issue.



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    Chief Technology Officer

    Answered by eee on September 29, 2015 at 12:36 PM

    Hey @darienlibrary,

    Problem is fixed,

    Kindest Regards,

    - Ertugrul.