- thinkAsked on July 23, 2015 at 07:01 PM
I have a premium account and yet I have clients complaining that when they go to a page, I have a form on they are getting
I have many different forms on many different pages... same problem
I gave a link to just one of the pages below
what can we do to stop this?
do I have to upgrade to something higher than Premium?
do you need to upgrade your servers?
- JotForm SupportWelvinAnswered on July 23, 2015 at 09:57 PM
I am able to view the form in the given link without any problem. The only issue I noticed is that your website loads too slow. Would you mind asking your clients to take a screenshot of the issue and please post it here? Here's how to add a screenshot to this support forum: http://www.jotform.com/answers/277033.
But just in case the issue is with the form, just please do the following:
a. Open the form in the form builder and re-save it.
b. Close the form builder and then clear your form's cache: http://www.jotform.com/help/229-How-to-Clear-your-Form-Cache.
You don't need to upgrade as the issue is not related to the account type. And we've made sure that our servers can handle any amount of data.