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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My clients are getting "server busy" error

    Asked by think on July 23, 2015 at 07:01 PM

    I have a premium account and yet I have clients complaining that when they go to a page, I have a form on they are getting

    "server busy"

    I have many different forms on many different pages... same problem

    I gave a link to just one of the pages below

    what can we do to stop this?

    do I have to upgrade to something higher than Premium?

    do you need to upgrade your servers?

    help

    thank you

    Tom

    Page URL:
    http://lumilorlabs.net/#be-a-facility

    busy server busy problem different same
  • Profile Image
    JotForm Support

    Answered by Welvin on July 23, 2015 at 09:57 PM

    I am able to view the form in the given link without any problem. The only issue I noticed is that your website loads too slow.  Would you mind asking your clients to take a screenshot of the issue and please post it here?  Here's how to add a screenshot to this support forum: http://www.jotform.com/answers/277033.

    But just in case the issue is with the form, just please do the following:

    a. Open the form in the form builder and re-save it.

    b. Close the form builder and then clear your form's cache: http://www.jotform.com/help/229-How-to-Clear-your-Form-Cache.

     

    You don't need to upgrade as the issue is not related to the account type. And we've made sure that our servers can handle any amount of data. 

    Thanks