Thank You Page Not Showing Traffic Source In Analytics

  • Profile Image
    Leandra 
    Asked on July 24, 2015 at 11:29 AM

    Hello, 

    I have a form using Jotform and created a goal in Google Analytics to track when someone submits a form. However, the goal was being shown as referral - Submit.Jotform.com. I read all the articles on how to correct it. I excluded all the url's for Jotform in Google Analytics Referral Exclusion List. However, I did two test goals. One was showing as direct and the other nothing showed. I need to know the traffic source the leads are coming from. Can someone instruct me on how to fix this please.

  • Profile Image
    Shadae
    Answered on July 24, 2015 at 12:59 PM

    Hi Leandra,

    I do apologize for the issue that you are experiencing with linking your Google Analytics to your JotForm.

    The best way to achieve this would be to embed your form to your webpage using the full source code, instead of any of our other embed options.

    Then find  submit.jotformpro.com URL to append  ?utm_nooverride=1 at the end.

    You may also need to add our domain into your Referral exclusions.

    Note, that the form submit domain name might be a bit different, here are some examples:

    submit.jotform.com
    submit.jotformpro.com
    submit.jotform.us
    submit.jotform.co

    I hope this helps, please inform us if you need further assistance.