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    Secure Submissions?

    Asked by tompmoore on July 24, 2015 at 11:39 AM

    I setup my form and embedded it at www.formidableam.com/auf but I never specified for it to be secure.  Can you take a look and let me know if I did something wrong?  These do not need to be secure.

    Page URL:
    http://www.formidableam.com/auf

    Submissions setup secure
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    JotForm Support

    Answered by Boris on July 24, 2015 at 12:47 PM

    Upon taking a look at your website, I can see that the form is embedded regularly - not as a secure form.

    I have logged into your account and checked your forms, and I see that they are not set as secure forms. If you are wondering about how you received secure submissions, were you doing test submissions by any chance?

    If you are doing test submissions on a form, and you are using a secure link while doing so, your submissions will automatically be secure. Please make sure that you are not logging in over https://www.jotform.com/myforms/ or using your forms when there is https in the link, as that will make a submission secure.

    I hope this helps. Please let us know if you need any further assistance, and we will be happy to help.

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    Answered by tompmoore on July 24, 2015 at 01:36 PM

    I haven't been using the form at all via https.  In fact I just submitted another test submission and it came through as secure and now I'm out of submissions.

    This seems to be something on the jotform side of things.  Can you take a look?  We don't need these to be secure.

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    JotForm Support

    Answered by Boris on July 24, 2015 at 02:00 PM

    I have reset your secure submissions counter back to zero, so your account is not over limit. I have checked again, and the secure box is not selected on your forms.

    Can you please let us know the exact link of the page you are on when you are doing your tests, so that we can take a closer look into how you may be receiving secure submissions.

    If there is https in the link of the page when you are using the Preview, it will create secure submissions:

    Please let us know the exact link you are using in your browser when testing and receiving a secure submission, and we will make a test submission trying to reproduce the issue.

    I hope this helps. Thank you.

  • Profile Image

    Answered by tompmoore on July 24, 2015 at 02:08 PM

    The link is not https.  The link is http://www.formidableam.com/auf   I just submitted another one from this URL and it came in again as secure. This is a squarespace hosted site using the embed option as a code insert from Squarespace.

     

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    Answered by tompmoore on July 24, 2015 at 02:29 PM

    I've done some further testing.  It looks like anything coming from our office location/IP is being tagged as secure.   I'm not sure why that would be the case.

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    JotForm Support

    Answered by Boris on July 24, 2015 at 02:37 PM

    I have opened the link that you have provided: http://www.formidableam.com/auf

    On that page, I have made some test submissions, and I can see that they got through as regular submissions to your account.

    I have also tried on Chrome, which seems to be what you are using, and it too resulted in a regular submission:

    Everything seems to be set up correctly for you to be receiving regular, non-secure submissions. I could see on the counters that you were doing test submissions yourself at the same time, and I could see that some of your submissions have been secure, while others were standard ones.

    It could be that your office / local network is set up such that it always tries to connect in a secure manner to outside networks, and as our forms allow secure connection, it submits securely from your network. This is just a guess, but it seems likely to be so. We do not tag submissions secure based on IP or the network that you are coming from, we have secure submissions only if a secure connection is established with our forms when submitting them.

    You should be receiving regular submissions from other people. I have reset your counters to negate the effects of these testings. You can delete the test submissions from your form's Submissions page. I hope this helps.

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    Answered by tompmoore on July 24, 2015 at 02:40 PM

    Thanks - I believe that is the case as well after my testing.  I will cease testing from our network for now and look into our configuration.  We will not be submitting this form internally, but we may build others that we would use internally.  We will have to get jotform.com onto our exception list for non-secure connections unless we use https.

    Thanks again!