What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    There are some issues with the layout after logging into my account

    Asked by sea2shoretravel on July 24, 2015 at 12:44 PM

    when I log in. it doesn't look right and wont let me get a pdf file so I can print. It looks like your site is having issues.


    This is really effecting my clients and service I provide them.

    Page URL:

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    Answered by Ben on July 24, 2015 at 01:29 PM

    I presume that you are having some issues with not all resources being loaded for you.

    If that is so, do try to access our servers over the following URL: http://www.jotform.com/?noCDN=true

    If that works for you, then please follow the steps here: 3 Ways to Flush DNS - wikiHow

    Once you follow them, you should be able to see the website properly even without the first link above.

    Do let us know how it goes.

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    Answered by Ben on July 24, 2015 at 01:35 PM

    Just to mention. If you are using Trend Micro Anti-malware (or some other security suite from them), it seems that they are blocking access to our CDN servers. In that case the link above should still work until this is resolved, but you can also whitelist the servers from cloudfront.net and have them all loaded properly.

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    Answered by sea2shoretravel on July 24, 2015 at 04:34 PM
    How can I get a program that let's me see credit card numbers? I don't make online purchases. Just need the number to.give to my suppliers. 
    Thanks..By the way. I rather talk with someone over the phone at your company versus thru email..This is really starting to effect my clients.
    Thanks again, 
    Alissa Dent - CTA, ACC
    Sea2Shore Travel Agency
    info@sea2shoretravelagency.com www.sea2shoretravelagency.com
    No Fees, Low Deposits, Payment Plans, Price Match
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    Answered by Ben on July 24, 2015 at 05:29 PM

    I would suggest to continue with that in your other thread here: http://www.jotform.com/answers/617019 as mentioned there, it is not possible to do that directly - with the standard fields. What you must do is to have the data go through the authorization payments.

    I am sorry that it is affecting your work, but these are our terms of use for a long time.

    In regards to the phone, unfortunately we do not provide phone support, only forum (this), email (support@jotform.com), chat and twitter - where chat is only available at some - non specific - times and where our forum is the quickest way to get a response.