What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Need a 14 day trial then monthly subscription for Authorize.net integrationAsked by dcboswell on July 24, 2015 at 04:39 PM
Right now we're offering a 30 day free trial and then a monthly subscription. However my client has requested a 14 day trial then monthly subscription but I don't see that as an offering in the integration wizard for Authorize.net.
Its important that we be able to make this happen. Is there something I'm missing or is this something that could be added rather quickly?
Please let me know asap.
You can actually test your Authorize.Net integrated form by using its Sandbox Mode.
Check the user guide: -How-to-Test-Authorize-net-Payment-Tool-on-Sandbox-Mode
Do let us know if this does not work for you.
I must not have explained myself very well. I don't need to test in sandbox mode. I need to set up a 14 day free trial but then be able to start charging them once a month for the subscription. Right now, I can't do that. I can do 1 month free trial then the monthly charge or I can do a 14 day trial but then the subscription would charge them every 14 days.
I hope I'm making sense and you'll be able to give me direction on it.
Thank you for the explanation Daniel.
Unfortunately, custom Trial period for Subscription option using Authorize.Net payment tool is not available yet.
it is currently available for Paypal payment tools and Google checkout so far.
There is a similar discussion here where the user found a workaround. They use Products instead of Subscription option. The, setup the trial period at the Authorize.Net side using ARB.
I will also submit a feature request ticket for this so that our dev team can add this in the future options for Authorize.Net payment tool.
We cannot provide you with a time frame as to when this will be available, but you will be notified as well when news/updates on the status is available.
Hope this help. Do let us know if you need further assistance.
Is there any way to escalate the request? If its already been done for these other integrations, I can't imagine it would be much more difficult to implement it into the Authorize.net integration.
I certainly understand your urgent need for this feature.
The ticket I have submitted was already forwarded and currently assigned now to one of our developer to work on it.
But the dev do have other tickets bugs/features to work on as well...so, there is no definite time frame for this.
If many users are looking for the same feature, I am sure this will be given an even higher priority to work on, and can be accelerated.
For now, I can only ask for your patience and understanding, and wait for the announcement of its availability.