What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Conditions not working properly on the form embedded

    Asked by doormat on July 25, 2015 at 02:18 PM

    Salve, ci siamo accorti che i form creati non funzionano più correttamente. Esattamente non eseguono più i controlli effettuati per l'attivazione di alcuni campi, quando il form è stato creato funzionava bene.

    Alla selezione dell'opzione Azienda, diventava visibile il campo Nome Azienda e Partita iva 

    Da cosa può dipendere?

    In attesa di una vostra risposta

    distinti saluti

    Page URL:
    http://www.doormat.it/contatti/

    in
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    JotForm Support

    Answered by Kiran on July 25, 2015 at 06:30 PM

    When your JotForm which is embedded on your webpage it seems to be working fine while checking with direct link but not on your webpage.

    This may be due to conflict with other scripts on your webpage. Please try re-embedding the form using iframe method. Please follow the guide below to get the iframe code for your JotForm.

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Let us know if the issue still persists. We will be happy to look into this issue further.

    Thank you! 

  • Profile Image

    Answered by doormat on July 26, 2015 at 04:54 AM

    Salve,

    dopo ulteriori test, abbiamo notato che sul nostro computer primario con i browser Crome e Firefox non funziona mentre con Opera funziona correttamente.

    Da questi primi due browser non funziona nemmeno dentro account Jotform con anteprima si ha lo stesso problema.

    Mentre da un altro computer con Firefox funziona bene.

    Abbiamo controllato impostazioni dei Browser ma sembra tutto ok.

    Saluti

  • Profile Image

    Answered by doormat on July 26, 2015 at 05:53 AM

    Abbiamo provato anche come suggerito nella guida, ma il risultato è sempre lo stesso anche con IE e Opera sempre con il primo computer.

    Da crome e firefox installati su uno Smartphone Android funziona egregiamente. 

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    JotForm Support

    Answered by Welvin on July 26, 2015 at 11:58 AM

    We recommend using Google Chrome and Mozilla Firefox for accessing and filling up the form, but that doesn't mean that the form won't work with other browsers such as IE and Opera.

    I checked your form here and it's working as expected and I see no issue to it. Here's a screenshot of the conditional logic:

     

    If it's not doing the same, please try clearing your browser's cache. This should help.

    Thanks