XML Error/Access Denied when creating a fillable PDF

  • Profile Image
    gina4118
    Asked on July 26, 2015 at 08:30 AM

    hello i am trying to create a pdf out of the recent contract that I put together through jotform, and I am getting this error. It seems to be something to do with a security error on the host? I am not sure what it means or how to fix it, please help. thanks!!

    Gina

  • Profile Image
    Welvin
    Answered on July 26, 2015 at 12:47 PM

    Hi Gina,

    Our apologies. We have this problem since a while ago and we have already reported this to our developers. If there are updates, you should know it here as well.

    Thank you for reporting.

  • Profile Image
    gina4118
    Answered on July 26, 2015 at 10:24 PM
    I'm confused , it worked a few days ago and now it's not. I have clients needing to sign their contracts. I thought this was supposed to make my workflow easier and now there's issues that cannot be resolved and there's not even a customer service number? Please let me know of this is true so I can stop using this site before I waste my time /money investing . Thanks
    Sent from my iPhone
    ...
  • Profile Image
    Welvin
    Answered on July 27, 2015 at 02:54 AM

    Yes, but there's a bug in the fillable PDF creator that prevents you from downloading the file. This thread is already assigned to our developer with a high priority and I'm sure they are now looking into this matter. It should be resolved soon and you will be updated here.

    Unfortunately, we do not offer a Phone Support here in Jotform, but you can always contact us through this support forum for a quick turnaround time.

    Thanks

  • Profile Image
    mustafa
    Answered on September 28, 2015 at 01:59 PM

    Hi,

    Apologize for the late response. This issue happened because of a temporary server error. You should be able to create your PDF forms now. Thanks for your patience and apologize for the inconvenience.

     

    Regards.