What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    XML Error/Access Denied when creating a fillable PDF

    Asked by gina4118 on July 26, 2015 at 08:30 AM

    hello i am trying to create a pdf out of the recent contract that I put together through jotform, and I am getting this error. It seems to be something to do with a security error on the host? I am not sure what it means or how to fix it, please help. thanks!!


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    JotForm Support

    Answered by Welvin on July 26, 2015 at 12:47 PM

    Hi Gina,

    Our apologies. We have this problem since a while ago and we have already reported this to our developers. If there are updates, you should know it here as well.

    Thank you for reporting.

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    Answered by gina4118 on July 26, 2015 at 10:24 PM
    I'm confused , it worked a few days ago and now it's not. I have clients needing to sign their contracts. I thought this was supposed to make my workflow easier and now there's issues that cannot be resolved and there's not even a customer service number? Please let me know of this is true so I can stop using this site before I waste my time /money investing . Thanks
    Sent from my iPhone
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    JotForm Support

    Answered by Welvin on July 27, 2015 at 02:54 AM

    Yes, but there's a bug in the fillable PDF creator that prevents you from downloading the file. This thread is already assigned to our developer with a high priority and I'm sure they are now looking into this matter. It should be resolved soon and you will be updated here.

    Unfortunately, we do not offer a Phone Support here in Jotform, but you can always contact us through this support forum for a quick turnaround time.


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    JotForm Support

    Answered by mustafa on September 28, 2015 at 01:59 PM


    Apologize for the late response. This issue happened because of a temporary server error. You should be able to create your PDF forms now. Thanks for your patience and apologize for the inconvenience.