I have an error downloading the PDF version of my jotform.

  • Profile Image
    lra7
    Asked on July 26, 2015 at 10:01 AM

    When I try, it says: 

     

    This XML file does not appear to have any style information associated with it. The document tree is shown below.
    <Error>
    <Code>AccessDenied</Code>
    <Message>Access Denied</Message>
    <RequestId>0799E33874BDF57A</RequestId>
    <HostId>
    I63Iy0jRgmsZj/Zex/Gh/jwbMifSJ5oe3jz3iYY4+Yvsokn2XkLy0UHH+3HoGldmdYIG7PR65G0=
    </HostId>
    </Error>
  • Profile Image
    jonathan
    Answered on July 26, 2015 at 01:02 PM

    I also was able to reproduce this problem on my test form.

    It seems our Create PDF Form feature is not working at this time.

    I have reported this to our higher team support to checked as soon as possible.

    We will notify you here when fixed.

    Thanks.

  • Profile Image
    mustafa
    Answered on September 28, 2015 at 11:15 AM

    Hi,

    Sorry for the late response. Issue happened most probably because of a server error, you should be able to generate your PDF forms by now. Thanks for your patience

     

    Regards.