What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have an error downloading the PDF version of my jotform.

    Asked by lra7 on July 26, 2015 at 10:01 AM

    When I try, it says: 


    This XML file does not appear to have any style information associated with it. The document tree is shown below.
    <Message>Access Denied</Message>
    Page URL:

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    JotForm Support

    Answered by jonathan on July 26, 2015 at 01:02 PM

    I also was able to reproduce this problem on my test form.

    It seems our Create PDF Form feature is not working at this time.

    I have reported this to our higher team support to checked as soon as possible.

    We will notify you here when fixed.


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    JotForm Support

    Answered by mustafa on September 28, 2015 at 11:15 AM


    Sorry for the late response. Issue happened most probably because of a server error, you should be able to generate your PDF forms by now. Thanks for your patience