- shawnmccoyAsked on July 26, 2015 at 06:08 PM
Every time a client issuing our forms from and iphone and attempt to upload a file, by taking a picture, it says the website failed and it has to be reloaded. that dent's happen when you upload a preexisting photo. How can this be fixed??
- JotForm SupportChriistianAnswered on July 26, 2015 at 11:14 PM
Thanks for contacting us.
Can you try re-embedding your form using the updated iFrame embed code of your form and see if it works? To get the iFrame embed code of your form, you can follow the instructions provided in this article: Getting the Form iFrame Code
Do let us know if you need further assistance.
- shawnmccoyAnswered on July 27, 2015 at 06:19 PM
I just tried it and I still have the same problem. Our website is created on Wix
- JotForm SupportChriistianAnswered on July 27, 2015 at 08:54 PM
I will escalate this issue to our development team for them to further check the issue. We will inform you on this thread any updates on the issue.