What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    File Upload: Error encountered when uploading file via Camera (taking picture)

    Asked by shawnmccoy on July 26, 2015 at 06:08 PM

    Every time a client issuing our forms from and iphone and attempt to upload a file, by taking a picture, it says the website failed and it has to be reloaded.  that dent's happen when you upload a preexisting  photo.  How can this be fixed??

    Page URL:
    http://www.austinchandelier.com/#!crystal-quote/c1stl

    Properly in picture and Taking upload a file
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    JotForm Support

    Answered by Chriistian on July 26, 2015 at 11:14 PM

    Hi shawnmccoy,

    Thanks for contacting us.

     

    Can you try re-embedding your form using the updated iFrame embed code of your form and see if it works? To get the iFrame embed code of your form, you can follow the instructions provided in this article:  Getting the Form iFrame Code

     

    Do let us know if you need further assistance.


    Regards.

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    Answered by shawnmccoy on July 27, 2015 at 06:19 PM

    I just tried it and I still have the same problem.  Our website is created on Wix

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    JotForm Support

    Answered by Chriistian on July 27, 2015 at 08:54 PM

    Hi shawnmccoy,

     

     

    I will escalate this issue to our development team for them to further check the issue. We will inform you on this thread any updates on the issue.

     

    Regards.